- Parking
- Free parking at hotel
- Wi-Fi
- Complimentary Wi-Fi
- Services
- Nursery
- Kids' club
- Kids´ club
- Room service
- Luggage storage
- Children’s pool
- Pool jacuzzi
- Restaurants
- Themed restaurant
- À la carte restaurant
- Buffet restaurant
- Gym and SPA
- Wellness area with massage service
- Gym
- Jacuzzi
- Sauna
- Swimming pools
- Full spa
- Sunbeds
- Garden area
- Towel Service
- Reception
- 24-hour reception
- Means of communication with the center
- Shuttle
- Shuttle transfer
- Airport transfer
- Transfer to nearest town
- Transfer to port
- Bars
- Coffee shop
- Indoor bar
- Activities
- Tennis court
- Golf course (within 3 km)
- Water sport facilities (on site)
- Padel tennis
- Bike rental
- Table tennis
- Accessibility
- Accessible floor to reception
- Handrails on the ramp
- Hotel entrance with ramp
- Unobstructed access to both sides of the bed
- Hotel entrance with steps
- Free basin depth greater than 60cm
- Bathroom with shower
- Bathroom door greater than 80cm
- Shower floor at the same level as the bathroom floor
- It has single-flow taps
- It has support bars in the bathroom
- Toilet access with bars
- Deposit:
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- General
- Number of people: #{numberOfPersons}
- Floor: #{floorNumber}
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- Admin fees
Good to know
About the deposit
Deposit: #{ depositAmount } #{ depositCurrency } #{ depositType }
#{ paymentMethods }
#{ depositTime }
Late check-in/key pickup: #{ lateCheckin }
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Taxes included in the final price:
Any local tourist tax/resort fee has to be paid on spot directly by clients, if applicable
Yes
No
Congratulations! You know how to look for deals
Very good
Based on 9635 reviews
Location
Quiet in the room
Rooms
Service
Value for money
Cleanliness
This accommodation stands out for being in the heart of Playa del Carmen
Showing 4 featured reviews out of 9635 TripAdvisor reviews
T
Todd s
12/03/2025
“Wonderful dinner!”
Excellent food. Our fav on the property. My wife would not stop talking about the meat. No seriously she was obsessed. It got somewhat uncomfortable. Then dessert came and at least we didn’t talk about the meat anymore. Now it was the flan. Perfect sweetness.
V
Veronika S
12/03/2025
“Yes yes yes”
Marcos made our experience the best. He was kind and funny. I asked him to talk to me only in Spanish and he did. We had laugh. The food? Amazing, if you want to experience a typical Mexican food I can recommend this great experience. Much as gracias Marcos
T
Tony R
10/03/2025
“Adult pool bar”
Margarito was very professional and provided great service. His attention to detail was fabulous. His friendly and welcoming demeanour was much appreciated. The caipirinha and margaritas were the best in Mexico and were the highlight of our visit to the pool
L
Linda L
10/03/2025
“Disappointed in some areas.”
We arrived at the resort 4-5 hours late due to Sunwing’s two hour delay in the baggage area. No communication was given to travellers. Then the buses were more than two hours late taking us to our resort. Unacceptable. The heat and lack of places to sit was cruel and chaotic. I will not fly Sunwin… more
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