Grupotel Los Principes & Spa

“Lovely comfortable hotel”

Very comfortable room with lovely beds & the fluffiest pillows I’ve ever come across. It was like sleeping in the clouds! Staff were all very friendly & helpful and our room was kept clean. The dining room was quite large and self service but there was always a huge choice of food both at breakfast… more

Very comfortable room with lovely beds & the fluffiest pillows I’ve ever come across. It was like sleeping in the clouds! Staff were all very friendly & helpful and our room was kept clean. The dining room was quite large and self service but there was always a huge choice of food both at breakfast & dinner. Very pleased to find there was a limited breakfast available on the day of our departure as we were leaving at 6:15 am, I would visit this hotel again.

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“Wonderful Stay with Exceptional Service, but Disappointing Last Night”

I had an amazing experience at Grupotel The Princesa & Spa. The check-in process was smooth, and I truly appreciated the reception allowing me to check in three hours early. Our sea-facing room was exactly as booked, adding to the wonderful experience. The highlight of our stay was undoubtedly the… more

I had an amazing experience at Grupotel The Princesa & Spa. The check-in process was smooth, and I truly appreciated the reception allowing me to check in three hours early. Our sea-facing room was exactly as booked, adding to the wonderful experience. The highlight of our stay was undoubtedly the restaurant team. Their exceptional hospitality made us feel like royalty. The variety of vegetarian, non-vegetarian, and vegan options was impressive, and a special shoutout to Jonathan for his thoughtful service. As a diabetic, I was touched by his effort to ensure I had a sugar-free dessert every night—this level of care made all the difference. However, our last night was disappointing. The room’s AC stopped cooling and instead started heating. When I reached out to the reception, the response was far from helpful. The staff member informed me she was alone and suggested opening the balcony door, which was not ideal due to outside noise and a neighboring guest smoking continuously. This led to a sleepless night and, unfortunately, left us feeling unwell the next day. Overall, while most of our stay was fantastic, I hope the hotel improves its night service support to ensure a consistently great experience for all guests.

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“Excellent off season mini break”

Bright, airy and welcoming. Clean throughout, and very helpful staff in multiple languages. Good food (barring a few minor mishaps with the buffet), and perfectly placed on the beach. Room was comfortable and spacious. About an hour's leisurely stroll along the beach from Alcúdia

“Nice hotel but the apartments need some love”

Overall we had a nice stay at this hotel. However we stayed in an apartment that definitely needs to be renovated or at least have a few things replaced and proper cleaned. The apartment itself is okay, but there was many dirty marks of blood and old insects/mosquitos all over the walls that I’m su… more

Overall we had a nice stay at this hotel. However we stayed in an apartment that definitely needs to be renovated or at least have a few things replaced and proper cleaned. The apartment itself is okay, but there was many dirty marks of blood and old insects/mosquitos all over the walls that I’m surprised wasn’t cleaned. Some of the places in the apartment was also just dirty and needs to be replaced. There is sadly also loads of mosquitos in this area of the hotel and we also had a lot of mosquitos inside our apartment on the day of arrival. I think the actual rooms - not apartments - are nice and new. The reception and rest of the hotel looks very nice and new. They should renew the apartments a bit and it would be perfect. :) I like the location of the hotel. The beach is right there and there’s restaurants, souvenir shops and supermarkets along the main road. The staff was also friendly and helpful. My partner is coeliac and was served gluten free bread upon request at breakfast. Only other complaint I have is that the staff started cutting grass/blowing leaves twice during our stay before it was even 8am.

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