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Frequently Asked Questions

Questions clasified by:

Flights
  1. How can I get the best flight offers?
  2. What is included in the flight fare?
  3. Is flight availability shown in real time?
  4. I experienced a problem when finalising my booking. What should I do?
  5. How do I know if my booking was completed successfully?
See all questions for Flights
Hotels
  1. How can I book a hotel on behalf of another person?
  2. How do I know my hotel booking is confirmed?
  3. What should I do if I don't receive the hotel confirmation e-mail?
  4. What are the booking conditions for a hotel reservation?
  5. What is a bargain hotel?
See all questions for Hotels
Cars
  1. Can I go on board of a ferry with a hired car?
  2. COLLECTION AND RETURN: Can I collect the car in one city and return it in another?
  3. Do I need to pay an extra charge if there is an additional driver?
  4. What type of insurance must I have to rent a car?
  5. Can I book children seats, snow chains, GPS and other accessories when renting a car?
See all questions for Cars
Train
  1. What do I need and how do I collect my tickets?
  2. How can I contact you?
  3. The train company website tells me the booking reference does not exist. What should I do?
  5. How far in advance can I book a train ticket?
See all questions for Train
Cruises
  1. Which is the best cruise ship for me?
  2. How to choose your perfect cruise?
  3. What documents do I need to go onboard the ship?
  4. What is the procedure for embarkation?
  5. What if I need to stay in touch while I am away?
See all questions for Cruises
Tours
  1. How would I know if my booking has gone through successfully?
  2. When will I receive the travel documents ?
  3. Can I change or cancel my booking? How much will I have to pay?
See all questions for Tours
General Topics
  1. What services can I find with Logitravel?
  2. How can I make a claim?
  3. How can I see my bookings or saved searches?
  4. What payment methods do Logitravel accept
  5. How can I change my e-mail address?
See all questions for General Topics
Package
  1. How would I know if there is availability for my booking request?
  2. If I book Flight + Hotel, when will I receive my travel documents?
  3. Can I change or cancel my booking? How much will I have to pay?
  4. General Conditions of my booking
  5. What do I do if the transfer to the hotel or the transfer to the airport is not there?
See all questions for Package
Ski
  1. Ski equipment for hire
  2. Ski Resorts of Andorra Pyrenees
  3. Ski Resort of Sierra Nevada
  4. Ski Resorts of the Aragonese Pyrenees
  5. Ski Resorts of the Catalonia Pyrenees
See all questions for Ski
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