Hotel Palazzo Dal Borgo

“First time at this hotel but not the last”

We LOVED this hotel! A former palace, steeped in class and history. From check in to check out, the service was absolutely impeccable, exactly what you expect of a four star hotel. Great staff, great facilities, minutes away from Santa Maria Novella station, great restaurants and an easy walk to th… more

We LOVED this hotel! A former palace, steeped in class and history. From check in to check out, the service was absolutely impeccable, exactly what you expect of a four star hotel. Great staff, great facilities, minutes away from Santa Maria Novella station, great restaurants and an easy walk to the Duomo. Breakfast was plentiful and the room was super comfortable. A fabulous experience and we can't wait to return. Thank you to all the fantastic staff for making us feel so at home. See you soon!

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“Highly recommend, great staff and facilities.”

I booked this hotel for my friends birthday city break. It is minutes from the railway station and the city centres Duomo attractions. All the staff were wonderfully friendly and the hotel had loads of beautiful features. Our room was lovely with view out over the courtyard eating area. I’d reque… more

I booked this hotel for my friends birthday city break. It is minutes from the railway station and the city centres Duomo attractions. All the staff were wonderfully friendly and the hotel had loads of beautiful features. Our room was lovely with view out over the courtyard eating area. I’d requested twin beds and had inquired about the possibility of a complimentary birthday bottle of fizz which both were provided. A buffet breakfast was included in our price and was very enjoyable. I wouldn’t hesitate to recommend this hotel.

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“Charming old property”

I chose this hotel as it was central, convenient for the tram link to the airport and the price was affordable. I travel solo so had booked a single room. The room appeared fine at first, it is an old building so I was not expecting all modern conveniences but there could be some improvements, such… more

I chose this hotel as it was central, convenient for the tram link to the airport and the price was affordable. I travel solo so had booked a single room. The room appeared fine at first, it is an old building so I was not expecting all modern conveniences but there could be some improvements, such as a larger table / desk in the bedroom as everything was very cluttered. There was a mini fridge and safe in wardrobe but neither worked. Someone came to sort the safe out on two consecutive days but it was still faulty so I abandoned using it. There was air conditioning which I did not need, and a hairdryer. I could have requested an iron if I needed one. There was also a kettle etc in the room, which took up most of the very small table provided. There was a large TV on the wall showing several English language news programmes but not much else in English. However the WiFi in my room was very good so I could watch films on my iPad and listen to my podcasts. The shower in the shower room was very small but there were large, new towels provided. Hot water took a while to arrive but when it arrived it was consistent. The communal areas of the hotel were lovely. This is where breakfast is served and there is a small bar open in the evenings. There are some historic friezes on the wall in the small inside restaurant and great ceilings. There was a small seating area at the back of my room which was adjacent to the back of the restaurant and bar, so there was some noise escape when I was trying to sleep but not enough to keep me awake. One of the best things about the hotel was the staff, they could not have been more helpful and polite, from the reception staff, the cleaners and the breakfast room team. If I visit Florence again I would stay here again

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“Could be so much better”

First the positives; this hotel is in a great location, the staff are very friendly and helpful and the reception, breakfast area and the courtyard and public areas are very nice and charming. The breakfast is also fine, nothing extra-ordinary but adequate. The negatives? We stayed in the so call… more

First the positives; this hotel is in a great location, the staff are very friendly and helpful and the reception, breakfast area and the courtyard and public areas are very nice and charming. The breakfast is also fine, nothing extra-ordinary but adequate. The negatives? We stayed in the so called Junior Suit, which though spacious, looked nothing like the photos on the website. The whole room needs a revamp, perhaps starting with the peeling wall papers in the bedroom and the hallway as you enter the room? One of the rooms in the suit (my room) was a Wi-Fi blind-spot, so I had to either go in the the other person's room or to reception downstairs to use my laptop and phone, something I wasn't expecting to have to do in 2024 in a 4 star hotel in Florence. I did report it to reception who appeared surprised but I can't be the first person to experience this. This hotel could be so much better after a soft refurb and better Wi-Fi!

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