Aparthotel Adagio Rome Vatican

“Disappointing Stay with Poor Service”

We recently stayed at this hotel with my family and our dog, as the hotel is pet-friendly. The room itself was decent—spacious and comfortable—but our overall experience was far from satisfactory, primarily due to the lack of service and the issue with the laundry facilities. We encountered a very… more

We recently stayed at this hotel with my family and our dog, as the hotel is pet-friendly. The room itself was decent—spacious and comfortable—but our overall experience was far from satisfactory, primarily due to the lack of service and the issue with the laundry facilities. We encountered a very unusual situation where only one person was handling the entire night shift at the front desk. While we understand that staffing can sometimes be tight, it led to a lot of frustration when we ran into issues with the self-service laundry. The hotel uses its own special coins for the washing machines, which was a bit inconvenient. The real problem started with the dryer. It wouldn’t stop running, and despite our attempts to seek help, we were told that the receptionist couldn’t assist us because he was the only one working. We were left standing around, unsure of what to do, while he remained at the desk, not busy at all and casually using his phone. After over an hour and a half, the dryer finally stopped, but not before ruining our clothes. Our jeans shrank by about two inches, which was really frustrating. The worst part of the experience, however, was how we were treated by the receptionist. When we politely asked for assistance, he responded rudely, shouting at us and displaying a poor attitude. It was completely unprofessional, and even though we tried to remain calm, the lack of courtesy and helpfulness from the staff made the situation worse. In conclusion, while the room and pool were acceptable, the terrible service and mishandling of our laundry experience were enough to make us decide we won’t stay here again. We were hoping for a more pleasant and supportive experience, especially from the staff, but unfortunately, that was not the case.

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“Standard ish”

Over all the room was clean. We where greeted by a male receptionist. He was ok but didn't make much conversation. Bathroom had towels 2 glasses and hair dryer shower ok and one Bday. Kitchen was equipped and it had a dishwasher. TV had one English channel sky news. And was far to loud. The vol b… more

Over all the room was clean. We where greeted by a male receptionist. He was ok but didn't make much conversation. Bathroom had towels 2 glasses and hair dryer shower ok and one Bday. Kitchen was equipped and it had a dishwasher. TV had one English channel sky news. And was far to loud. The vol button didn't work. Bed was ok firm 1 pillow each. We had a room facing the front and heard everyone coming and going. Infact we heard everything. The walls are thin. One night at 4am guests sat under our window shouting drinking screaming. We asked them to be quiet but they soon got loud again. It would have been nice the hotel send them off yo rooms. But they left them. This hotel is ok you are way out of the city. Can take 1 hour as trains don't always link. So your waiting a while. I also didn't like that they hold €50 off your card to ensure you clean your room. YES YOU CLEAN IT. you have yo wash and put all kitchen equipment back. And take out your rubbish. For 4 star hotel this is ridiculous. And should be deep cleaned after every guest. So people will only rinse things. So do remember this before you use anything. I was also contacted by Jet2 about the rating. They have down graded there rating from 4* to 3*. Which I'd agree with. As its over priced for location services cleaning and noise.

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