Grata By Centrum Hotels

“A very pleasant stay”

I enjoyed the stay in the hotel. The location is very comfortable- in a walking distance from all sights and the station ( if 25 minutes walk is okay with you). Breakfast was good and sufficient. The staff was polite and helpful. The only thing I didn’t like was the sound of the vacuum cleaners tha… more

I enjoyed the stay in the hotel. The location is very comfortable- in a walking distance from all sights and the station ( if 25 minutes walk is okay with you). Breakfast was good and sufficient. The staff was polite and helpful. The only thing I didn’t like was the sound of the vacuum cleaners that sounded like a starting rocket. 🙂

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“Good hotel for descent price.”

I was staying in that hotel for four days weekend. It was pretty clean, the room was also big enough. I think it has a lot rooms for quests because it seems very vast. For breakfast, there is a big choice of various food and even it is possible to taste some Lithuanian dishes (chews, crepes with… more

I was staying in that hotel for four days weekend. It was pretty clean, the room was also big enough. I think it has a lot rooms for quests because it seems very vast. For breakfast, there is a big choice of various food and even it is possible to taste some Lithuanian dishes (chews, crepes with cheese). The hotel is located in the new part of Vilnius, but not so far from the Old Town (about 30 minutes walking distance by foot). With the 3g bus line, the airport is located about 25 minutes of the drive. During my stay there was an issue with hot water - it was brown / red. I had to wait couple of minutes in order to get the water clean.

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“Visiting a beautiful city”

I stayed in this hotel for 6 nights with family, we visited Vilnius for a family wedding. The hotel is in walking distance to the fantastic old city town centre, approx. 15mins for the fitter 20 for the no so fit. The city is a friendly vibrant place to visit whether a weekend break or longer, very… more

I stayed in this hotel for 6 nights with family, we visited Vilnius for a family wedding. The hotel is in walking distance to the fantastic old city town centre, approx. 15mins for the fitter 20 for the no so fit. The city is a friendly vibrant place to visit whether a weekend break or longer, very clean and well looked after. The hotel was picked for the location which worked well, for a 3 star you get what you pay for, rooms were cleaned daily, towels replaced bins emptied you could ask for nothing more. Staff very friendly, breakfast was included and covered every ones taste. Over bath showers were our only issue but we got by, a bit of TLC required on tiles.

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“clean rooms, service left a lot to be desired.”

I stayed here 1 night as part of a tour. The hotel is like a jigsaw puzzle, there are rooms going in all directions and elevators in a few spots. Can be confusing. When I went to my room, 408, I had no towels, so when I went down for dinner, I mentioned to the young lady at the desk I had no towels… more

I stayed here 1 night as part of a tour. The hotel is like a jigsaw puzzle, there are rooms going in all directions and elevators in a few spots. Can be confusing. When I went to my room, 408, I had no towels, so when I went down for dinner, I mentioned to the young lady at the desk I had no towels, She assured me in 20 I would have them. I said I'm going for dinner, so no rush, I'll be back in and hour and a half. When I went back to the room, there were no towels, so I called 0300 for the desk. I rang 27 times, I called back, it rang 15 times. I went to the desk and there she was sitting doing nothing. I asked what number should I call for the desk and was told 0300. When i said that I did call and it range 27 times she claimed she was busy. Too bad no one told her she could say excuse me, pick up the phone and say please hold. I mention that it's now been 2 hours and I still haven't any towels. Without saying a word, she stood up and went in the back room.She back out with 1 small hand towel and 1 large bath towel. I asked for a 6;30 wake up call and she said not possible. I asked why and she told me staff doesn't come in until 7am. I asked what would happen if I had an emergency before 7 am, but all she did was look at me like I was crazy. I said Thank you and left. I already commented to Globus that they should never use this hotel again. At least not until they re train the staff. Breakfast buffet was good.

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