Boston Marriott Long Wharf

“Top Notch Service at the Marriott”

We had a wonderful stay at the Marriott in Boston. The hotel is very close to the New England aquarium. The hotel was decorated for Christmas and everything was very festive. The valet service was excellent. The staff was friendly and our car was well taken care of. The room we stayed in was … more

We had a wonderful stay at the Marriott in Boston. The hotel is very close to the New England aquarium. The hotel was decorated for Christmas and everything was very festive. The valet service was excellent. The staff was friendly and our car was well taken care of. The room we stayed in was on the 7th floor (709) and it was clean and quiet throughout our stay. We enjoyed a drink at the downstairs bar which had nice ambience. 10/10

less

“What a Marriott stay is supposed to be”

Writing this from my room as we speak, which is unusual for me as I'm usually too busy to write reviews, but I felt compelled to praise the team and operation at this hotel before I forgot. I'm a business traveler so I spend many nights in hotels. My stay at the Boston Marriott Long Wharf has been… more

Writing this from my room as we speak, which is unusual for me as I'm usually too busy to write reviews, but I felt compelled to praise the team and operation at this hotel before I forgot. I'm a business traveler so I spend many nights in hotels. My stay at the Boston Marriott Long Wharf has been nothing short of fantastic. While the location is great, what stands out for me are the employees; from the bellmen, front desk, cleaning, to the staff at Waterline Restaurant, everyone has been all smiles, attentive, and willing to help without being intrusive. As someone who oversees a large, multinational team, I am impressed with the level of overall service attitude. While my room is a bit spartan as far as amenities go, it is perfectly comfortable, clean, and well-maintained. As I'm here for business, I really didn't need the space of a suite upgrade so didn't push for one, but the hotel proactively set me up in a room with a nice view and had the room ready to go when I arrived a couple hours before check-in. The only confusing part of the experience for me has been using the destination fee credit on in-room dining. Make sure to choose the "on delivery" option for payment, otherwise it won't get credited correctly. Even then, the front desk and manager on duty were nice enough to sort that out for me (it was my mistake, but confusing nonetheless) and even followed up with a call to confirm that they had fixed the issue. Overall, the most important takeaway for me has been that the entire team here really wants to make your stay a positively memorable one. As long as that doesn't change, I will happily stay here again the next time I'm in Boston. Even when hotels are brand-spanking new with all the bells and whistles, they oftentimes miss the mark. It's hard to miss the mark when you got a great soft product. Kudos to the GM and the entire team.

less

“Perfection except for the resort credit”

This old classic has been thoughtfully updated. Room decor is fantastic and well appointed. Lobby space is ample and comfortable. The restaurant food quality is fine for a hotel restaurant. The concierge is fantastic!!! All the staff were responsive, kind, and friendly, from the front desk, to bell… more

This old classic has been thoughtfully updated. Room decor is fantastic and well appointed. Lobby space is ample and comfortable. The restaurant food quality is fine for a hotel restaurant. The concierge is fantastic!!! All the staff were responsive, kind, and friendly, from the front desk, to bellstand, to room service, to housekeeping (it was nice to see the same housekeeper all three days -- by the end of our stay, we felt like we knew her). Value for what we paid was pretty good--not a cheap hotel by any stretch, but it's comfortable and in a great location. So my complaint is the resort credit. I know a lot of properties do this, and I never like it. But it's one thing to have (in this case) $30/day to spend on prem if you're in a remote setting or resort. You were probably going to spend that money on prem anyway in those cases. But to be assessed $30/day in the middle of Boston was annoying. Yes, we could have ignored it, but getting charged $30 for nothing leaves a bad taste. So then we feel obligated to use it, and of course wind up spending a lot more than that. (Weekend breakfast buffet is $34/person, for example.) We didn't want to feel "chained" to dining on property when there are so many great places in Boston, especially that close to the North End. Finally, I'll also add that perhaps that fee was clearly stated when I made the reservation, but I didn't see it, so it also felt a bit like a "gotcha" when I checked in. All in all, fabulous property with a lot to recommend it. Just hate the fee.

less

“Beautiful holiday stay”

Stayed five nights at this hotel over Christmas Eve and Christmas Day and the hotel was warmly decorated and staff were all friendly. Marco in the Waterline Restaurant is one of the most professional, friendly and attentive servers I have had the pleasure of being served by. His service was far su… more

Stayed five nights at this hotel over Christmas Eve and Christmas Day and the hotel was warmly decorated and staff were all friendly. Marco in the Waterline Restaurant is one of the most professional, friendly and attentive servers I have had the pleasure of being served by. His service was far superior to what we receive at “fancy” restaurants. He went above and beyond to address our needs with such pride and friendliness. Stephanie at the front desk was also a stand out as she took the time to address some small issues I had regarding some charges but she found answer and was able to explain some confusing stuff. The hotel is located directly across the street from Quincy marketplace and Faneuil Hall. We were a 5 minute walk from the North End. Fantastic location and Ubers to get into the Back Bay and other parts of the city were cheap and easy. Would definitely recommend this hotel.

less